Returns & cancellations.

Changing your mind.

For an ordinary online purchase, you can cancel without giving a reason by telling us within 14 days of receiving your goods. You then have another 14 days to send them back.

You can also cancel before dispatch. Email [email protected] with a clear cancellation request and your order reference. You do not need to wait for our reply to exercise your cancellation rights.

Your refund.

For a cancelled online order, we refund the goods without undue delay and within 14 days of receiving them back or receiving evidence that you have sent them back, whichever is earlier. If your order has not been dispatched, the refund is due within 14 days of your cancellation notice.

The standard outbound delivery charge is also refunded; an extra charge for a faster delivery service is not included. Refunds use the original payment method unless you agree otherwise, with no refund fee.

You may inspect goods as you would in a shop. A deduction may apply for lost value caused by handling beyond what is needed to check the goods.

Sending something back.

Return destination: The return destination will be confirmed before ordering opens.

Return postage arrangements will be confirmed before ordering opens.

Please email us for return instructions and the full return address before posting an item. This does not limit your cancellation rights.

If something isn’t right.

We cover reasonable return costs where goods are faulty, damaged or not as described. Please contact us with your order reference and details of the problem to arrange the return. Your statutory rights are separate from the change-of-mind rules above and are not restricted by them.